Refund policy
At Kharidooo, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a simple and transparent return process.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 3 Days of receiving your order.
- Be unused, unworn, and in its original condition.
- Include all original packaging, tags, accessories, and proof of purchase.
- Not fall under the list of non-returnable items.
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To request a return, please contact us at absk180904@gmail.com with:
- Your order number
- The reason for the return
- Photos of the item (if applicable)
Our support team will review your request and provide further instructions.
Refund Process
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 1 Day. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you received the wrong item or would like to exchange an eligible product, please contact us within 3 Days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit, where applicable.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 3 Days of receiving your package.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage or defect
We'll review your request and arrange a replacement, exchange, or refund as appropriate.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care or hygiene products
- Perishable goods
- Customized or personalized items
- Gift cards
- Digital products or downloadable content
- Items marked as "Final Sale" or "Non-Returnable"
Return Shipping Costs
If the return is due to a defective, damaged, or incorrect item, Kharidooo will cover the return shipping costs.
For returns due to a change of mind or other customer-related reasons, the customer is responsible for return shipping charges unless otherwise stated.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
Email: absk180904@gmail.com
We're committed to making your shopping experience smooth, fair, and hassle-free, and we'll always do our best to resolve any concerns promptly.